Let’s Answe The Most Common Questions From Our Clients

Our animation teams create stunning ads, commercials & product explainers every day.

FAQ

What does a Asset mean?

An asset is a graphic component that we create to enhance your brand’s visual appeal. It can range from icons and illustrations to animated ads and AI-generated images.

Brand assets include all the graphic elements that represent your brand. This can be logos, icons, illustrations, animations, and presentation slides, and much more. We help you create the visual components needed to build a strong brand identity.

We design a wide variety of brand assets, including hand-drawn illustrations, AI-generated images, animated videos, logos, brand manuals, and submarks, but also sales and marketing materials, social media content and much more. Our versatility allows us to cater to your specific needs and preferences.

Hand-crafted assets are graphic elements that our skilled designers draw by hand. This means a unique and personal touch that cannot be achieved with digital tools alone. Our designers first craft everything by hand, and then vectorize them for digital and physical usage. These assets can be illustrations, icons, characters, and much more.

Once the project is completed and all payments are made, we transfer the full rights to you. You have complete ownership and can use the assets as you wish. However, AI generated images/vector can’t be copyright, but they are free to use as you please.

We deliver your assets in the file formats that best suit your needs. Typically, this includes formats like PNG, JPEG, SVG, EPS, AI and PDF. And for motion graphics, formats like MP4, MOV, LOTTIE and GIF. If you have specific requests, we can accommodate them.

 

We offer one revision to ensure you are completely satisfied with the results. If additional revisions are needed, these would be treated as a new project with a new cost.

We use a fixed pricing structure for each project, based on the scope and complexity of the work. You will receive a clear quote before we begin, so there are no surprises.

 

Your satisfaction is our top priority. If you are not happy with the result after the included revision, we will consult with you to make the necessary adjustments. Our goal is for you to be 100% satisfied with the final product.

No problem! Our team of experts is here to help. Contact us for a personal consultation, and we will guide you through the process and help you determine which assets best meet your needs. [LINK Consult with our experts here].

The timeline for each project varies depending on the scope and complexity. We will provide you with an estimated delivery time in the quote. Typically, our projects take between 1-3 weeks to complete.

Absolutely! We tailor our work to your style preferences, ensuring that the assets we create reflect your brand’s unique identity. Just provide us with the details, and we will make sure to meet your expectations.

If you need to make changes to your order after it has been placed, contact us as soon as possible. We will work with you to update the order and ensure all adjustments are handled efficiently.

Yes, we offer discounts for bulk orders. If you order multiple assets at the same time, you can benefit from our lower package rates, meaning you get a 10% discount. And even more if the bulk is large. Contact us for more information about our bulk pricing.

We understand that some projects may have strict timelines. We offer express services for urgent orders. Let us know your time requirements, and we will do our best to meet your deadlines.

We deliver your assets via mail, or our Slack channel, the components can be downloaded as attachments or downloaded via a URL that we provide.

When we deliver your assets, we will give you an opportunity to review and provide feedback. You can easily communicate your comments and changes via email or our Slack channel, and we will make the necessary adjustments.

We accept various payment methods, including credit cards via Stripe, bank transfer or Invoice.
All payment details will be outlined in the quote you receive from us.

Yes, as we are owned by The Norrhavet Group, we offer all their services across all brands. Including Premium Branding, Service Design, Web Design, Web Development, AI Development, Social Media Management, SEO, SEM, Google Ads, Meta Ads, Platform Development, Hosting, WordPress Maintenance and much more. Read the full list of services on our family page [LINK TO NORRHAVET GROUP SUBPAGE].

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